FAQs

Answer: We apologize, but our policy does not allow for the mixing of different coupon codes or discount programs. Each coupon or discount program is valid for use on its own, and cannot be combined with any other offers or promotions.

We understand that you may have multiple discounts or coupons available, but we ask that you please choose the one that best suits your needs and use it accordingly. If you attempt to use multiple discounts or coupons at the same time, the system will only apply one discount and the other(s) will not be valid.

The recipient’s email address or mobile phone number: This is the email address or phone number that the recipient has associated with their bank account.

The amount you wish to send: Enter the exact amount of the payment you wish to send, including any taxes or fees.

A security question: This is a question that only the recipient should be able to answer. It is used to ensure that the funds are being transferred to the correct recipient.

A security answer: This is the answer to the security question that you have chosen. Make sure to share this answer with the recipient so that they can access the funds.

A personal message (optional): You can include a personal message with your Interac E-Transfer, such as a note about what the payment is for.

Once you have entered all of the required information, you will be able to send the Interac E-Transfer. The recipient will receive an email or text message with instructions on how to deposit the funds into their bank account.

It’s important to keep your security question and answer privately to ensure that only the intended recipient can access the funds. If you have any questions or concerns about sending an Interac E-Transfer payment, please contact your bank for assistance.

The length of time it takes to accept an Interac E-Transfer and process the order can vary depending on a number of factors, including the recipient’s bank and their processing times.

Typically, Interac E-Transfers are processed within a few minutes to a few hours, and the recipient should receive a notification once the funds have been deposited into their bank account. However, there may be delays if there are issues with the recipient’s bank account or if the transfer is flagged for additional security checks.

Once the recipient has received the Interac E-Transfer payment, they will process your order as quickly as possible. The processing time may vary depending on the specific product or service being ordered and any customization or special requests.

Please note that we will only be able to process the order from the time the payment is cleared.

Our payment cut-off is 11am PST for the same day shipping. Anything beyond that, order will be the following day.

No processing of orders on weekends.

If your Interac E-Transfer payment has not been accepted yet, there could be a number of reasons why. Here are some steps you can take to determine the cause of the delay:

Verify that the payment was sent to the correct email address or mobile phone number: Make sure that you have entered the recipient’s information correctly. If you have sent the payment to the wrong email address or mobile phone number, you will need to cancel the payment and send a new one.

Check the status of the payment: If you have sent the payment through your online banking system, you should be able to check the status of the payment. Look for any error messages or notifications that may indicate a problem with the transfer.

Contact the recipient: If you have confirmed that the payment was sent to the correct email address or mobile phone number, and there are no issues with the transfer, you should contact the recipient to inquire about the delay. They may be experiencing technical issues or have other reasons for not accepting the payment yet.

Contact your bank: If you have exhausted all other options, you may want to contact your bank for assistance. They can help you troubleshoot any issues with the transfer and provide additional guidance on what to do next.

It’s important to note that Interac E-Transfers are typically processed within a few minutes to a few hours. If your payment has not been accepted after several hours, it’s worth taking the steps outlined above to determine the cause of the delay.

NOTE: If somebody is sending payment in your behalf please let us know asap. You etransfer must match the name and email in your order. If not that will cause delay in the shipping.

The length of time it takes for your order to be shipped after the payment is processed can vary depending on a number of factors, such as the specific product or service being ordered, the processing time required for customization or special requests, and the shipping method selected.

Typically, most orders are shipped within the day of payment being processed provided that payment is cleared before 11am PST.

Answer: Canada Post may forget to add an updated scan to the order. This causes the order to appear as if it is not being processed. Most of our orders arrive within three business days.

However, they may be delayed due to unforeseen circumstances. If you have waited four or five business days and nothing has arrived, please email us directly at the contact form below and we will perform a trace for you with Canada Post.

Shipping times for Canada Xpresspost can vary depending on the origin and destination of the package, as well as other factors such as the time of year, weather conditions, and customs processing times.

Generally, Canada Xpresspost offers guaranteed delivery within 1-4 business days for packages shipped within Canada.

Please note that orders bound to Nunavut, Newfoundland, and other remote areas or reserves may be subject to additional shipping costs and longer delivery times. We cannot guarantee delivery times to these areas, and there may be additional risks associated with shipping to remote or hard-to-reach locations. We encourage customers to carefully consider the potential risks and costs associated with shipping to these areas before placing an order. Thank you for your understanding.

We currently offer free standard shipping for orders over $125, and a flat rate shipping fee of $13.95 for orders below that threshold. Please note that additional charges may apply for expedited shipping or for shipments to remote or hard-to-reach locations.

For more information on shipping options and costs, please check our website or contact our customer service team. We are happy to help you find the best shipping option to meet your needs.

Thank you for considering our products, and we look forward to serving you.

If you receive a damaged or wrong product, we apologize for any inconvenience this may have caused. Please follow these steps to resolve the issue:

Contact our customer service team as soon as possible, and provide them with your order number and details about the issue.

If possible, take photos of the damaged or wrong product, as this will help us to quickly identify the problem.

Our customer service team will work with you to determine the best course of action, which may include a replacement or store credit.

We take quality control very seriously and strive to ensure that all products are shipped in excellent condition. We appreciate your understanding and cooperation in resolving any issues with your order.

Thank you for your business, and please do not hesitate to contact us if you have any further questions or concerns.

If a product is out of stock or on backorder, we apologize for any inconvenience this may have caused. We understand that this can be frustrating, but there are many variables that can affect product availability, such as shortages of lab personnel or simply massive production times.

If a product is out of stock, we will make every effort to restock it as quickly as possible. If the product is on backorder, we will provide an estimated restocking date if one is available.

We will notify you as soon as the product is back in stock or if there are any delays.

If you have already placed an order that includes an out-of-stock or back-ordered product, we will notify you of the situation and provide you with the option to replace the order with a similar item or equal to the value of the order or wait for the product to become available. If you choose to wait, we will process the order as soon as the product becomes available.

Thank you for your understanding and patience. We appreciate your business and hope to be able to provide the product you need as soon as possible. If you have any further questions or concerns, please do not hesitate to contact us.

Shipping time is 2 PM PST. We strive to provide prompt and efficient service to our customers. To ensure timely delivery, we ship all orders that have their payment confirmed before 11 am Pacific Standard Time (PST) on the same day. This excludes weekends and holidays when our shipping department is closed. Orders that have their payment confirmed after 11 am PST will be shipped on the next business day. Please note that this shipping policy is subject to change and may vary based on product availability and other factors. If you have any further questions or concerns, please feel free to contact us. Thank you for choosing our company, and we look forward to serving you.

To send a chat with Canada Post, you can follow these steps:

Go to the Canada Post website: https://www.canadapost.ca/

Scroll down to the bottom of the page, and click on “Contact us” under the “Help” section.

You will be directed to a new page, where you can choose the type of help you need. Click on “Chat with us” under the “Customer Support” section.

You will be prompted to enter your name, email address, and a brief description of your issue. Once you have provided this information, click on the “Start Chat” button.

You will be connected with a Canada Post representative who will assist you with your query. Be sure to provide as much information as possible to help them understand your issue.

Once your chat is completed, you will be able to save the transcript for your records.

For parcels that got lost or are suspected stolen, please send an inquiry first to Canada Post.

about your reshipment request. Before we can proceed with any further actions, we kindly request that you first contact Canada Post through their chat support system to inquire about the status of your package.

Once you have initiated the chat with Canada Post and have obtained further information regarding your package, please send us a photo of the conversation. This will allow us to better assist you and expedite the reshipment process.

Answer: Provided that you put your correct shipping address.

Canada Post is not 100% perfect, and there may be instances where the tracking information is not entirely accurate. However, we recommend waiting for a reasonable amount of time before taking any action. Sometimes, the parcel may show up even if the tracking information has not been updated.

In addition, we highly recommend that you request a signature requirement in the order notes during checkout. This will ensure that the package is delivered only to the intended recipient and not left unattended at the doorstep. This added security measure can provide peace of mind and reduce the risk of package theft.

We suggest that you take the following steps

Check with your household members or neighbors if they have received your package on your behalf. Sometimes, the courier may have delivered it to a nearby address by mistake.

Contact the courier company and inquire about the status of your package. They may be able to provide more information on the delivery and help locate your package.

If steps 1 and 2 do not yield any results, please contact us immediately so we can investigate the matter further and assist you in resolving the issue.

Yes, we ship to all locations within Canada. However, it is important to note that accurate shipping information is crucial to ensure timely delivery. Please double-check your shipping address and confirm that it is correct before finalizing your order.